Things are changing. Realistically, hardware repairs are often uneconomic, mauning spending 10-12 hours to get paid for 2 hours - and am unable to compete with the Franchises and their market budgets (funded by near $200 an hour charges...)
Our new focus is Cloud based:
Office 365; and all its componets such as Lync, (now Skype for business), SkyDrive for Business, Hosted Exchange mail accounts, not to mention the large number of different plans in 365.
Symantec hosted Malware protection
MS Azure (Replace your Server hardware with a cloud service)
are just a few options.
Remember, we are also Apple conversant, supporting Apple clients since 1994. This mens your 365 plan can be applied to your Apple Mac and iPads as well as iPhone.
The Apple Centre in Civic is the place to try everything out... as I don't sell Apple hardware.